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PRIVACY POLICY
(DATA PROTECTION & YOUR RIGHTS)
Learn how UTHM Education & Training collects , uses, stores and safeguards your personal data, as well as the rights available to you
EFFECTIVE DATE : 14 SEPTEMBER 2026
UTHM Education & Training Sdn. Bhd. (“UTHM EduTrain”, “UET”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit and use our website:
By accessing or using this website, submitting an enquiry, registering for a programme, applying for our services, or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with any specific privacy notice, consent form, registration form or terms and conditions that may apply to particular services or programmes.
Privacy Policy
1. PERSONAL DATA WE COLLECT
Depending on how you interact with UTHM EduTrain, we may collect and process the following types of personal data:
1.1 Personal Information
- Full Name
- Identification information where required
- Nationality or country
- Gender, where required
- Date of birth, where required
- Organisation or company name
- Job title or position
1.2 Contact Information
- Email Address
- Mobile or Telephone Number
- Mailing or correspondence
- Company or organisation address
1.3 Programme and Registration Information
Where you register for or enquire about our programmes, we may collect information such as:
- Programme or course selected
- Registration details
- Training requirements
- Attendance information
- Certification information
- Payment and transaction-related information, where applicable
1.4 Information Submitted Through Our Website
When you submit information through our enquiry, registration, contact or other online forms, we may collect the information that you voluntarily provide.
For example, our programme enquiry forms may request your name, email address, country, contact number, number of participants and enquiry message.
1.5 Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Date and time of access
- Pages visited
- Referring website
- Website usage information
- Cookies and similar technologies
2. HOW WE COLLECT YOUR PERSONAL DATA
We may collect personal data through :
- Our website and online forms
- Programme registration forms
- Course and training applications
- Enquiries submitted through our website
- Email correspondence
- Telephone calls and WhatsApp communications
- Events, seminars, conferences and training programmes
- Direct interactions with our staff
- Business or organisational communications
- Third-party platforms or service providers used to support our services
- Other lawful sources where permitted by applicable laws
We generally collect personal data directly from you when you voluntarily provide it to us.
3. PURPOSES OF COLLECTING YOUR PERSONAL DATA
Your personal data may be collected, used and processed for the following purposes:
- To respond to your enquiries and requests
- To provide information about our courses, programmes and services
- To process programme or course registrations
- To manage participant enrolment and attendance
- To issue certificates, statements, records or other programme-related documents
- To communicate with you regarding programmes, events and activities
- To process payments and related administrative matters, where applicable
- To provide customer and participant support
- To administer training, education and professional development programmes
- To manage our business and operational activities
- To improve our website, programmes, services and user experience
- To conduct surveys, feedback activities and service evaluations
- To send relevant information, announcements and promotional communications where permitted
- To maintain records for administrative, audit and compliance purposes
- To detect, prevent and address security, fraud or other unlawful activities
- To comply with applicable laws, regulations, legal obligations or lawful requests from authorities
- For any other purposes that are directly related to the purposes stated above or otherwise permitted by applicable law
4. USE OF COOKIES
Our website may use cookies and similar technologies to improve your browsing experience and website functionality.
Cookies may be used to:
- Remember website preferences;
- Enable certain website functions;
- Understand how visitors use our website;
- Improve website performance;
- Analyse website traffic and usage
- Support certain website features or third-party services
5. THIRD-PARTY SERVICES
Our website may use third-party services, platforms or tools to support website functionality, communication, analytics, registration, payment processing, social media integration or other services.These third parties may process certain information in accordance with their own privacy policies and applicable laws.
Examples may include:
- Website hosting and infrastructure providers;
- Email communication services
- Payment service providers
- Website analytics services
- Social media platforms
- Online registration or event management platforms
- Other technology or service providers engaged by UTHM EduTrain
Where appropriate, we take reasonable steps to ensure that third-party service providers handle personal data in accordance with applicable contractual and legal requirements.
6. DISCLOSURE OF PERSONAL DATA
We will not sell or rent your personal data to third parties.
However, we may disclose or provide access to your personal data where reasonably necessary for the purposes described in this Privacy Policy, including to:
Cookies may be used to:
- Our authorised employees and representatives;
- Service providers and contractors who provide services to us
- Trainers, instructors, facilitators or programme administrators where necessary
- Payment and financial service providers
- IT, hosting, security and technical service providers
- Professional advisers, auditors or consultants
- Relevant educational, professional or industry bodies where required for programme administration or certification;
- Government authorities, regulators or law enforcement agencies where required or permitted by law
- Other parties where you have provided your consent or where disclosure is otherwise permitted or required by applicable law
7. SECURITY OF PERSONAL DATA
UTHM EduTrain takes reasonable and appropriate measures to safeguard personal data against unauthorised access, collection, use, disclosure, alteration, loss, misuse or destruction.
Security measures may include:
- Access controls
- Password protection
- System and network security measures
- Secure storage practices
- Restriction of access to authorised personnel
- Regular review of security procedures
- Other appropriate technical and organisational safeguards
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the Internet.
8. RETENTION OF PERSONAL DATA
We will retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, to administer our programmes and services, to maintain appropriate records, or to comply with applicable legal, regulatory, accounting or reporting requirements.
When personal data is no longer required, we may securely delete, destroy or anonymise it in accordance with our applicable procedures and legal obligations
9. ACCURACY OF PERSONAL DATA
We rely on you to provide accurate, complete and up-to-date personal data.
You should notify us if any of your personal information changes or if you become aware that information provided to us is inaccurate or incomplete.
We may take reasonable steps to update or correct personal data where appropriate.
10. YOUR RIGHTS
Subject to applicable laws and any applicable exceptions, you may have rights in relation to your personal data, including the right to:
- Request access to personal data held by us;
- Request correction of inaccurate, incomplete or outdated personal data;
- Request information regarding the processing of your personal data;
- Withdraw consent where processing is based on consent, subject to applicable legal or contractual restrictions;
- Request that certain uses of your personal data be discontinued where applicable
- Make an enquiry or complaint regarding the processing of your personal data.
Requests may be subject to applicable verification requirements, fees and legal limitations.
To exercise any applicable rights, please contact us using the contact details provided in Section 14 of this Privacy Policy.
11. DIRECT MARKETING AND COMMUNICATIONS
Where permitted by applicable law and where appropriate, we may use your contact information to provide information about:
- Training programmes
- Courses
- Professional certification
- Events and conferences
- Educational programmes
- Workshops
- Services
- News and announcements
- Other relevant activities offered by UTHM EduTrain
You may request to stop receiving promotional or marketing communications from us by contacting us or using the available unsubscribe mechanism, where provided.
Please note that even if you opt out of promotional communications, we may still contact you regarding essential matters relating to a programme, registration, transaction, enquiry or service that you have requested.
12. CHILDREN AND MINORS
Our website and services are primarily intended for individuals, professionals, organisations and participants of our education and training programmes.
Where the collection of personal data relating to a child or minor is necessary, such information will be handled in accordance with applicable laws and appropriate consent or authorisation requirements.
13. INTERNATIONAL TRANSFER OF PERSONAL DATA
Some of our service providers or technology platforms may store or process information outside Malaysia.
Where personal data is transferred outside Malaysia, UTHM EduTrain will take reasonable steps to ensure that such transfer and processing are carried out in accordance with applicable data protection laws and requirements.
14. CONTACT US
If you have any questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, please contact us:
UTHM Education & Training Sdn. Bhd.
No. 4, Jalan Universiti 2,
Taman Universiti,
86400 Parit Raja,
Johor, Malaysia.
Website: https://uthmet.edu.my/
Email: admin@uthmet.edu.my
Training Programme:
training@uthmet.edu.my
Telephone:
1 700 81 3404
WhatsApp:
+6017-8095003
15. CHANGES TO THIS PRIVACY POLICY
UTHM EduTrain may update or amend this Privacy Policy from time to time to reflect changes in our services, website functionality, applicable laws, regulations or business practices.
Any updated version will be published on this page with the revised effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use and protect your personal data.
16. ACKNOWLEDGEMENT
By using this website, submitting information to us, registering for our programmes or otherwise providing personal data to UTHM EduTrain, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, we will obtain the appropriate consent before processing your personal data for the relevant purpose.
Last Updated: 14 September 2026
© UTHM Education & Training Sdn. Bhd. All Rights Reserved.